The Problem With NPS
VP of Financial Services Rob Stel explains the key shortcomings of Net Promoter Scores along with our recommendations for a more effective client engagement feedback process.
We work with our clients to form actionable solutions by combining our unrivalled expertise with our uniquely creative culture.
VP of Financial Services Rob Stel explains the key shortcomings of Net Promoter Scores along with our recommendations for a more effective client engagement feedback process.
We recently invited seven prominent guest speakers from FinTech companies, incumbent banks and venture capitalist firms to share their views about Canadian consumer adoption of financial service [...]
A wave of authoritarian populism has been evident in Europe, Britain and the United States over the past few decades. Many Canadians are wondering how these energies might manifest in their own [...]
Tony Coulson explores the growing economic concerns of Alberta and the feelings of disappointment in the federal government.
The results of our recent MD Physician Retirement Readiness Study for MD Financial Management have been released. Read about the state of physician retirement readiness in the full report.
Our recent survey for the Institute of Corporate Directors points to political and economic uncertainty as top-of-mind issues for the country's board directors.
Our survey for Genworth Canada, in collaboration with Royal LePage, analyzed key trends among first-time homebuyers who purchased a home within the last two years.
According to our recent survey, even though a third of Millennials report that city living is their preference, nearly two-thirds are willing to consider a shift from urban to suburban life in [...]
According to our survey for Interac Corp., seven in ten Canadian side hustlers and micro-businesses struggle to get paid on time, and spend valuable time chasing late payments
The above is a graphical representation of the Gartner Hype Cycle and where research technologies currently fall on it. As you can see, we believe that video analysis has recently hit a “technological trigger.”
