A recently released study conducted by Environics Research for AGE-WELL shows that older Canadians have increased their use of multiple technologies and online services since the COVID-19 pandemic began.


Conducted in July 2020, the study indicates that more Canadians aged 65 and older are adopting new technologies during the pandemic. Smartphones and video calling apps are on the rise; and one-third of Canadians aged 65 and older are now on social media, seeing it as a great way to stay connected with friends and family.


With the pandemic’s heightened threat for seniors, it’s no wonder that 60% of Canadian seniors who are now shopping for groceries online identify the fear of contracting COVID-19 as the cause. Over two-thirds feel that technology is decreasing the impacts of COVID-19 on their lives, and they’re embracing new ways to stay connected to loved ones, and the world, during these strange times.

Watch AGE-WELL’s recent webinar for a deeper look into the study’s findings and view the summary infographic below.

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  • 65% of Canadians aged 65+ own a smartphone, with 83% using it daily
  • 88% of all Canadians aged 65+ use the Internet daily
  • 23% of Canadians aged 65+ now use video calling on their smartphones, twice as many as in 2019
  • 37% of seniors report using social media to communicate with family and friends
  • 52% of Canadians aged 50+ had a telehealth appointment in the past 3 months
  • Half of respondents feel that technology has had a positive impact on their lives during COVID-19 (45% say neither positive nor negative)

About the Study:

Environics Research conducted a survey on behalf of AGE-WELL between July 16 and July 27, 2020, interviewing 2,026 Canadians aged 50 and over; 1,576 (78%) participated via an online panel and 450 (22%) were contacted by telephone. This is the second AGE-WELL survey of its kind, the first being in 2019. Several pandemic-related questions were added to the 2020 survey.

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